Do you deliver outside London?
We offer free flowers delivery in London only. Delivery is not available on Sundays or public holidays. Occasionally we may not be able to deliver due to unforeseen circumstances if this is the case a full refund will be given.

What if the recipient is not in?
Where the delivery driver is unable to find someone to accept delivery they will deliver to a neighbour, leave in a secure location or leave a calling card at the address for the recipient to keep contact. If you would prefer that the flowers are not left on the step or with a neighbour but re-delivered by the courier then please specify this in the comments section.

How can I amend or cancel an order?
Orders may be amended or cancelled up to 3 working days before the intended delivery date. To amend or cancel your order, please contact Sonnets of flowers by e-mailing us using the form in the Contact Us page of our site. Orders may not cancelled on or after the requested order delivery date.

Do you offer same day delivery?
Unfortunately at this time we do not offer same day delivery on any of our product ranges.

Can I pay with a gift voucher?
We do not currently accept gift vouchers or cards to be redeemed online. However we do send out some great offers and voucher codes to our registered customers which are redeemable online during the checkout process.

How do I know that the flowers I requested will be delivered?
We do our best to ensure that you get exactly what you want. Unfortunately, we don’t always have the exact products you may see online.

What sorts of arrangements are available?
If you browse through our collections, you will see that Sonnets of flowers has many different arrangements available. They come in all different styles, colours and prices for any event or occasion.

What type of flowers will be in the arrangement?
Depending on availability, the flowers are subject to change, but we will always do our best to match the colours and flowers you see online!

What payment methods can I use?
We accept payment by all major credit and/or debit cards, PayPal.

Do you have a florist shop I can visit?
At the moment Sonnets of flowers only operates as an online service and does not have a physical florist location.